Refund & Cancellation Policy

Refund & Cancellation Policy


Planetsnhouses offers a customer-friendly return and refund policy to ensure you a stress-free online shopping experience. We value our customers and want to provide them with nothing but the best, and that is why we offer a 100% Buyer Protection Plan only for their benefits. Our refund and return policies are so designed that we can assure our valued customers: we are with them throughout and beyond their purchase. We have tried our best to offer the best return and refund service to our customers so that they do not have any ugly experience with us. Our one true aim is putting a smile on our customers’ face through our dedicated service.

Points to Remember:

Do remember that by requesting a refund, client is agreeing to provide Planetsnhouses Quality Audit team the permission to access the recording of the consultation session for which refund has been requested. The team will further determine whether the case is fit for refund.

The decision on processing the refund is at the sole discretion of Planetsnhouses Quality Audit team and such decision is binding and final.

All cases will be determined on best effort basis, and Planetsnhouses Quality Audit team will, provide refund to users in their Bank Account only. We will ask for the back details through mail, and refunds will be generated to the bank account provided by the customer once the Refund is approved by our team.

Notes on our Return Policy:

Through our 100% Buyers Protection plan, you get quick and easy refunds by following some very simple steps. If your consultation scheduled through mail, whatsapp, or telephone call, is delayed by more than 12 hours, you are eligible for complete refund of the full consultation. This is a hassle-free process.

Terms for Refunc and
Cancellation Service:

The terms of refund and cancellation policy for our 100% Buyer Protection Plan Service stands as mentioned:

  • Refunds will be made for cancellation made within two hours of payment.
  • Customer is not eligible for refund if the data provided by them is incorrect. However, one can send correct information within two hours of order to avail refund.
  • No refund shall be made once the consultation is delivered to the customer.
  • In case customer makes double payment by mistake against single order, then the extra payment will be refunded to the customer.
FAQs for Refund Policy:

  1. How to raise dispute for an order?

The Customer needs to register any dispute by sending us an email at contact@planetsnhouses.com with the valid reason as mentioned above. Please do not forget to mention your order number in the email, or your request cannot be processed.

After we review the customer’s refund request, they will receive an e-mail with instructions on resolution for refund. We usually require three business days to respond to your refund.

  1. What to do if Planetsnhouses is not responding to the dispute?

Please allow 3 business days to effectively address your issues and provide suitable instructions for your refund or come up with resolutions for the issues. If we fail to provide a response even after three business days, or if the resolution provided by us does not match up to your expectations, you can surely submit a dispute by sending us an email to planetsnhouses@gmail.com. We promise to address your issues and come up with timely resolutions for the same with a little cooperation from your side as well.

  1. Will I receive a refund of full consultation amount if my reasons are valid?

Yes, of course! If your reasons and issues are valid and approved by our Quality Audit Team, then you will definitely receive a refund of the total consultation amount.

  1. How long will it take for the refund to be processed?

We usually take 3 working days to address and process refunds. Once the refund is approved by our team, the amount will be credited back to you within 7 working days (does not include Saturdays, Sundays and Bank Holidays). However, do remember that this process is subject to transaction and processing time taken by bank/payment gateway, we will still try to be of service as early as possible.

Do note that all the refunds will be made after deducting the transaction charges levied by the bank and or incurred in the payment gateway.

Thank You

Testimonial : Your Feedback is our Treasure

Highly Recommend

Satinder Kaur

Hi Hemant Sir

Thankyou so much for well explained of my birth chart and I am totally satisfied with your service. Highly Recommend

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Explored my chart quite precisely

Dr. P Kumar

Recently, I got an opportunity to get my birth chart evaluated by Hemant. He evaluated n explored my chart quite precisely. His readings of my past career events and my personality are amazingly accurate and insightful. The fact that he was able to do this just by reading my chart without knowing anything about me is testimony to his outstanding knowledge. I felt an instant connection with his warm, engaging and expressive style of consultation. He validated some issues, greatly clarified (with specifics!) and gave me serious food for thought in other areas. He is very clear in his interpretation and delivery. I highly appreciate that! It was very helpful for me to clarify certain questions. It gave me clear insight to some important issues. Thanks Hemant so much for your reading. It was really helpful! You will be hearing from me again and quite likely several of my friends too!

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Truly amazing astrologer

Arvind Gojra

Hi Hemant,
Thanks for your advice, its been a great pleasure speaking to yourself, I am greatly blessed with the in depth practical guidance approach you have towards astrology. I did consulted few astrologer before yourself but they put me in dilemma as to do the rituals and wear stones that would have costed read more

me a fortune but after speaking to yourself all the beliefs that I have been told were shattered and your guidance as how to move for the better has been of great help. I shall definitely recommend yourself if anybody like me needs guidance.I shall be in touch for your guidance time to time.
Regards

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Exceptional Reading

Divya Dey

Me & my husband have been going through really rough phase from past 2 years. Despite putting our 100% in every job or business we were unable to succeed. We both are not very keen believers of Astrology but after meeting & hearing few explanatory points from Mr. Hemant Barua I had an urge to know about what is the behavior of various planets in my husband’s kundili. Believe me, after reading my husband’s chart he gave me a very clear & in depth insight of how & why things are happening that way. I found his readings quite mature & true as he described my husband’s nature very correctly. He has shown me a really clear path & by walking on the same I & my husband have felt positive changes.

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